Shipping & Payment
Everything you need to send your rough stones to Sri Lanka for cutting, heat treatment or jewellery work — and how we get your finished stones safely back to you.
Ship your rough gems to us
You can ship rough stones to Sri Lanka by Postal Express (EMS), Registered Air Mail, or courier (FedEx, UPS, DHL). We recommend EMS or FedEx — both are faster, safer and easy to track online.
City Gems Lapidary & Jewelry Mfg
Akurana, Sri Lanka
Zip code: 20850
How to declare for customs
Place a short shipping invoice inside the package listing the stone names, weight, piece count and a declared value. Declare a value for customs purposes only, using the guide below based on parcel weight.
| Order size | Weight range | Declared value (USD) |
|---|---|---|
| Small order | 25 g – 100 g | $10 – $50 |
| Small order | 100 g – 300 g | $50 – $100 |
| Medium order | 300 g – 500 g | $100 – $150 |
| Large order | 500 g – 750 g | $160 – $250 |
| Extra large order | 750 g – 1000 g | $250 – $350 |
| Bulk order | 1000 g + | $350 – $500 |
On the customs form, describe the contents as:
- Description: Mineral Rough Specimens — do not write “raw gems” or “rough gems”, for security purposes.
- HSN code: 710310
Submit your order
After your parcel is on its way, complete the order submission form so we have your details, tracking number and instructions on file before the stones arrive.
Not sure what to pay for your rough stones? Read our pricing guide →
Getting your stones back
We ship within 4–7 business days of receiving payment. Choose your return method:
Postal Service (EMS)
Registered air-mail, delivered by your postman — sign and receive, no further formalities.
Courier (FedEx)
Fully operational from Sri Lanka. Requires a physical address — no P.O. Boxes.
Please note: all orders ship F.O.B. Sri Lanka — once handed to the carrier, freight, insurance, handling and any customs or import charges are the customer's responsibility. We are not responsible for lost, stolen or damaged shipments without insurance. Customs charges vary by country, and you are responsible for any fees if a shipment is rejected over clearance charges.
How to pay
Once your order is processed, we email a detailed invoice (including any clearing and shipping charges). We ship as soon as payment is received. Choose any method below.
PayPal
Send to sithygems@sltnet.lk using any card, debit, eCheque or bank transfer at paypal.com.
Credit / Debit Card
We send a secure payment link with your invoice — pay by Visa, Mastercard, Amex or Discover.
Western Union
Send to Sainul Mohamed, Sri Lanka, then email us the control number and sender's full name & address.
MoneyGram
Send to Sainul Mohamed, Sri Lanka, then email us the reference number and sender's details.
International Money Order
Write your email address on the money order so we can credit your account correctly.
Bank Wire Transfer
Wire payment directly to our bank account — contact us for the bank details.
Please note: your finished goods are shipped only after payment is received.